Cancellation & Refund Policy
Our commitment to customer satisfaction and transparent refund process
Last updated on 02-09-2025 13:08:24MATLAB DEV PRO believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellation Policy
Immediate Cancellation
Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
Non-Cancellable Items
GANESAN RAJESWARI does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
Refund Policy
Damaged/Defective Items
In case of receipt of damaged or defective items please report the same to our Customer Service team.
Expectation Mismatch
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service.
Review Process
The request will be entertained once the merchant has checked and determined the same at his own end. The Customer Service Team after looking into your complaint will take an appropriate decision.
Warranty Items
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
Processing Time
In case of any Refunds approved by GANESAN RAJESWARI:
16-30 days processingHow to Request a Refund
Contact Support
Email us within 15 days of service
Provide Details
Include order details and issue description
Review Process
We'll review and respond with decision
Need to Request a Refund?
Contact our customer service team for refund requests and support